W Skyline Traveler Pants - Reg

At Moniker Sport we use Bring, Porter buddy and DHL as our delivery partners, and you can also chose to pick it up in our store if you live nearby.

WHEN CAN I EXPECT MY DELIVERY?
- Porter Buddy can deliver your order directly to your door within a few hours in the Oslo area if you order before 13:00 on the same day.
- Bring delivers with the times range from 1-6 days throughout Norway.

PICK UP IN STORE
- Visit us in our store: Moniker Man, Valkyriegata 3, 0366 Oslo. 

HOW WILL I BE NOTIFIED?
- After you place an order, you will receive an order confirmation from us. We will then begin the process of packing your order. When your order is packed and ready for collection by our transport partner, you will be notified with a shipping confirmation email, with tracking number. When your order is out for delivery, or turned into your closest pickup point, you will be notified by the transporter.

INTERNATIONAL SHIPPING
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, such as underwear, swimwear and earrings can not be returned. 

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at post@monikersport.no.

Exchanges /swaps
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at post@monikersport.no and send your item to:

Moniker Sport AS
Ole Vigs Gate 24
0366 Oslo

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Moniker Sport AS
Ole Vigs Gate 24
0366 Oslo

You will be responsible for paying for your own shipping costs for returning your item, unless explicitly agreed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless you explicitly qualified for free returns.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over NOK 500, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Please contact us before returning any item.